SuperMediaStore.com is a leading online retailer serving in the computers/electronics industry located in Southern California. We are a specialty store that carries a wide range of blank media, computer hardware, printing solutions, electronic gadgets, accessories, and more.

SuperMediaStore.com has been ranked 29th in the Computers/Electronic Market by the Internet Retailer Top 500 Guide in 2008. Other independent ratings sites such as ResellerRatings, BizRate, NexTag and DigitalFAQ.com ranked us as the #1 preferred online retail store for our excellent product selections, bargain pricings, fast delivery, and professional customer service.

SuperMediaStore.com offers competitive compensation and benefits packages including:

• Health benefits: Medical, Dental and Vision
• Sick, vacation and holiday leave
• 401K retirement plan
• Performance based bonuses
• Training programs
• Recreation special events

We are committed to creating a diverse work environment and proud to be an equal opportunity employer. If you are interested in being considered for employment with www.SuperMediaStore.com, email your resume with salary expectation to hr@linkyo.com referencing the position title.

Customer Service Department

• Customer Service Call Center Representative

• Purchasing Buyer
• Senior Product Manager

Marketing Department

• Webmaster

• Warehouse Clerks/Drivers $9~$10hr

Customer Service Department

Customer Service Call Center Representative

Experience Level: 0~2
Desired Education Level: HS
Customer Service Call Center Department Job Description:

1. Assisting customers via calls, emails and chats regarding placing phone orders, order confirmation, product/promotion questions, shipping status, returns, etc. with the goal of increasing business, customer satisfaction and retention.
2. Log and track incoming and outgoing telephone calls, as well as, report call volume data and issues to management following established guidelines and procedures.
3. Achieve customer service call center department performance standards.

Order Processing Department Job Description:
Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.

1. Processes on hold orders
2. Contact customers for on hold orders via phone or email
3. Verify billing and shipping address with bank or customers
4. Follow UPS Claim for lost packages

Return Department Job Description:

1. Assist customers via calls or emails for product return request
2. Process returned packages: open, exam, record and follow up the return products
3. Return product inventory cycle count

Qualifications:

1. Detail Oriented
2. Basic Computer Skills (Word/Excel/Internet)
3. Clerical, Customer Service, or Call Center experience is a plus
4. Excellent communication skill
   

Merchandising Department

Purchasing Buyer

Experience Level: 0-5
Desired Education Level: Bachelor
Job Description:

1. Manage buying of merchandise. Researches, evaluates and negotiates vendor quotes and services to determine most desirable suppliers.
2. Analyze and monitor sales records and trends to anticipate buying patterns, product selection and inventory levels.
3. Completes purchasing activities and costs analysis reports.
4. Performs other duties as assigned or apparent

Qualifications:

1. Familiar with Consumer Electronics, Computer Products, Accessories and Peripherals in a related area is a plus.
2. Familiar with standard concepts, practices, and procedures within the purchasing field.
3. Must be proficient in Microsoft Office (Word/Excel)
   

Senior Product Manager

Experience Level:5+
Desired Education Level: BA/BS
Job Description:

1. Increase product lines and manage product through its life cycle
2. Conduct product research, market trend research and review product performance
3. Develop more consistent and cohesive end-of-life strategies
4. Research industry trends and design product strategies
5. Develop, create and update product information and web content
6. Develop purchase plan by sales analysis and marketing research
7. Decide and review product prices and pricing strategy
8. Monitor market price changes and update prices when necessary
9. Efficiently manage the revenue and profitability of product offerings
10. Build up relationship with vendors to create competitive advantage
11. Identify, implement and manage cost-effective promotion programs on assigned product lines
12. Improve promotion performance: develop new strategies and evaluate promotion events.

Qualifications:

1. BA/BS degree in related field
2. 5+ years of experience in sales, product manager, or purchasing
3. Ability to prioritize tasks which may involve strict deadlines.
4. Highly organized and detail oriented.
5. Excellent interpersonal and communication skills.
6. Strong market research skills, analytical and problem solving skills.
7. Knowledge of database management
8. Must be proficient in Microsoft Office (Word/Excel)
9. Excellent analytical and problem solving skills

Warehouse Department

Warehouse Clerks/Drivers $9~$10hr

Job Description:

1. Warehouse general duties: Receiving, Order Pulling,Checking, Shipping and Packing
2. For Warehouse Class C Driver positions also including local delivery and pick-ups.
3. Work Schedule: 40hrs per week Monday to Friday 8:30am~5:15p

Qualifications:

1. Experience Level: 0~2
2. Excellent Attendance, Productivity Accuracy
3. Forklift certificate is a plus
4. Experience with RF Barcode Scanning, UPS and USPS shipment is a plus
5. Full-time employees must be available to work overtime (maximum 4hrs weekly)
6. For Warehouse Class C Driver positions: Valid Class C California driver license; Forklift operator certificate a must; Must have clean DMV record; Please bring driver license and a copy of DMV report when apply in person.
   

Marketing Department

Webmaster

Experience Level: 2+
Desired Education Level: Bachelor of Arts or Science

Job Description:

Design and construct user and search engine friendly web pages/sites via visitor path and web analysis

1. Optimize search engine ranking via continuous page/keyword analysis and optimization.
2. Design and construct web pages/sites. Maintain and provide ongoing design of the website, promos and ad banners, seasonal content specials and custom chat launcher design for partners
3. Develop new functions to help customers to navigate on the web site. Review specifications and provide time estimates on the development of projects and features. Prioritize projects and deliverables
4. Collect and analyze data to evaluate existing and potential online markets. Use traffic tracking applications to recognize user patterns and trends to help formulate effective marketing techniques.

Qualifications:

1. Ability to prioritize tasks which may involve strict deadlines.
2. Highly organized and detail oriented
3. Excellent communication and writing skills

Other Key Skills/ Abilities:

1. HTML/CSS
2. JavaScript
3. XML
4. Photoshop/Illustrator
5. SEO: Designing to optimize search engine spiders/crawling for MSN, Google, Yahoo, etc
6. Experience using WebTrends/Google Analytics or other web analytic tools
7. Programming skills a plus: JSP, ASP, PHP